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Personalised Care & Support

NCG place people at the heart of everything we do. We place you at the centre of your support and put an emphasis on your choices and your aspirations as our client. Our active participation care model and person-centred planning engages the people we support in all decisions regarding the design and delivery of their care. We promote client engagement across all our service areas and encourage each individual to get involved in arranging meaningful activities, setting personal outcomes, managing the service and monitoring their support.

We provide the people we support with guaranteed continuity of care wherever possible. Our clients are allocated a nursing team who are responsible for ensuring that all care needs are planned for, in addition to a support team who assist with daily tasks such as shopping or attending appointments. The support received is in accordance with the assessed needs of each individual.

Meaningful Activities

It is our ethos that everyone should have a healthy, balanced lifestyle giving equal focus to the physical, mental and social areas of life. Our care teams work one-on-one with each individual to carry out meaningful activities linked to their personal goals and outcomes. At NCG, we understand that everyone is different so all activities are determined around the individual’s likes and aspirations.

Our services offer various activity programmes including arts & crafts, creative therapies, relaxation, horticulture, sport, physical activity, education and/or employment opportunities. These activities promote independence in daily living, encourage hobbies and interests and help to improve the health, happiness and well-being of the people we support.

Working With Families

Here at NCG, we value the support that family members, friends and loved ones provide. We understand their role as a core part of the support network and value their insight into the specific needs of the people we support. Our partnership with family members enables us to provide personalised care plans that will achieve the best possible outcomes for their loved ones.

Family members and friends are welcome to visit and are encouraged to get involved in care planning, everyday activities and setting positive outcomes with the individual. NCG host regular social activities whereby families can spend quality time with their loved ones and make memories to last a lifetime.